Accord de services

You represent, warrant, and undertake that you hold, and will maintain at all times while providing any Services and while this Agreement remains in effect, all trade licences, permits, approvals, registrations, and authorisations required to lawfully provide the respective Services in the United Arab Emirates. You shall comply, at all times, with all applicable laws, regulations, permits, and regulatory requirements governing the provision of the respective Services in the United Arab Emirates.

This includes, without limitation, laws and regulations relating to:

You remain solely responsible for ensuring that your personnel are legally authorised to work in the UAE and are properly trained and equipped to perform the Services safely and lawfully.

Baaza may, at any time, request updated or additional compliance documentation, which you shall provide promptly. If any required licence or authorisation expires, is suspended, revoked, or cannot be verified, Baaza may immediately and automatically suspend or restrict your account or access to the Platform, without prior notice and without liability, until compliance is restored to Baaza's satisfaction.

To list or provide Services on the Platform, you must register and maintain an active Baaza account. You must provide, and keep up to date, accurate, complete, and current information, including without limitation:

Baaza may request supporting documentation at any time to verify the information provided. You acknowledge that Baaza may suspend, restrict, or terminate your access to the Platform, with immediate effect, if any information is inaccurate, misleading, outdated, incomplete, or cannot be reasonably verified.

The individual creating the Baaza account and accepting this Agreement represents and warrants that they are duly authorised to act on behalf of the Service Provider and to bind the Service Provider to this Agreement.

You confirm that all actions taken through the Baaza account by the authorised representative, or by any person using the account with or without your knowledge, are deemed to be actions of the Service Provider and are binding on you.

Baaza is entitled to rely on the authority of the authorised representative without further enquiry and bears no liability for any unauthorised or internal misuse of authority within the Service Provider's organisation.

Customers may post requests describing the scope, location (where applicable), preferred date and time or time slot, and any required supporting information, including photographs of the items to be moved, as required by the Platform.

You may submit bids through the Platform in response to such requests. Each bid must clearly state the Order Amount payable by the Customer, and specify the agreed scope of the Services, including the number of personnel assigned and the number of boxes, and shall be inclusive of all applicable costs related to the Services, including labour, transport, packing materials, permits, insurance, and any applicable taxes.

Once a Customer accepts your Bid, it becomes a Confirmed Order, and a binding service arrangement is formed directly between you and the Customer. You agree to perform the Services at the agreed Order Amount.

For each Confirmed Order, the Service Provider shall issue an invoice to the Customer in accordance with applicable law, clearly detailing the Order Amount and the agreed scope of the Services, including, without limitation, the number of personnel assigned, number of boxes, vehicle requirements, date and time or time slot, and any applicable taxes.

A Confirmed Order shall be deemed completed only once the Service Provider has uploaded to the Platform clear and complete photographic evidence of all items moved as part of the Services, marked the Services as completed on the Platform, and such completion has been recorded and confirmed through the Platform's system.

You are responsible for coordinating directly with the Customer to confirm scheduling, site access, and any requirements imposed by building management or local authorities. This includes ensuring that all required permits, approvals, or authorisations are obtained prior to performing the Services.

You agree to perform all Services in a professional, timely, and workmanlike manner, in accordance with industry standards and best practices, and in compliance with all applicable laws and regulations.

To preserve trust and fairness on the Platform, you agree that you will not:

The Service Provider shall not, directly or indirectly, bypass, circumvent, or attempt to bypass the Platform by soliciting, contacting, contracting with, or providing Services to any Customer first introduced through the Platform outside of the Platform, except as expressly permitted under this Agreement.

Prior to a Service Request becoming a Confirmed Order, the Service Provider shall not request, exchange, disclose, or use any direct contact details of a Customer (including phone numbers, email addresses, messaging handles, or social media accounts) and shall conduct all communications exclusively through the Platform. Once a Service Request becomes a Confirmed Order, the Service Provider may exchange direct contact details with the Customer solely to the extent reasonably necessary to perform the Confirmed Order. Such communications shall be limited to operational coordination and shall not be used to solicit, arrange, or perform any additional or future Services outside of the Platform. All Platform communications, including messages and chats, may be monitored, reviewed, recorded, and retained by Baaza for the purposes of Platform integrity, compliance with these Terms, prevention of circumvention, fraud detection, dispute review, and quality control. By using the Platform, you acknowledge and consent to such monitoring. Baaza’s monitoring of Platform communications does not constitute supervision, control, or responsibility for the Services or the Service Providers, and Baaza assumes no liability for the content of such communications.

Any breach of Clauses 3, 4 or 5 constitutes a material breach of this Agreement and may result in immediate suspension or permanent blocking of Platform access, and the pursuit of any other remedies available to Baaza under this Agreement or applicable law.

During the Pilot Run of the Platform, Baaza does not charge any Service Fee in connection with jobs booked through the Platform. Customers pay the Service Provider directly for its respective offered Service. Baaza does not issue invoices to Service Providers and does not collect, process, or handle any portion of the payment during the Pilot Run. The pilot-phase pricing structure is temporary and may be modified or replaced by Baaza at its discretion in accordance with this Agreement. The Pilot Run continues until Baaza formally notifies the Service Providers as per Clause 12.6 of this Agreement, that the Pilot Run has ended. Transition out of the Pilot Run does not affect existing rights or obligations accrued prior to such transition, except as expressly stated by Baaza.

During the Pilot Run, all payments for the respective Services are made directly between the Customer and the Service Provider.

You acknowledge and agree that:

You must charge Customers only the amounts agreed through the Platform with the Customer and must not impose undisclosed or misleading charges.

You are solely responsible for determining, collecting, reporting, and remitting any value added tax (VAT), corporate tax, withholding tax, or other taxes arising from the provision of the Services.

Baaza does not provide tax advice and bears no liability for your tax compliance. If Baaza is required by applicable law to collect or report any tax in relation to the Platform or future fees, it may do so in accordance with legal requirements.

Any disputes relating to pricing, payment, refunds, or alleged overcharges are resolved directly between you and the Customer. Baaza may, at its discretion, facilitate communication between you and the Customer but has no obligation to intervene or resolve payment disputes. Repeated or unresolved customer complaints relating to pricing or payment practices may result in temporary suspension or permanent blocking of Platform access at Baaza's own discretion, including indefinitely, or until the issue is addressed.

Baaza may introduce Service Fees, payment mechanisms, or revised commercial terms following the Pilot Run by providing notice as per Subclause 12.6. Continued access to or use of the Platform after such notice constitutes acceptance of the applicable fees and revised terms.

A Customer may cancel a Service Request at any time prior to Bid Acceptance without penalty. In such case, no Confirmed Order is formed and the Service Provider shall not be entitled to any compensation.

Once a Bid has been accepted and a Confirmed Order is formed, a Customer may cancel or reschedule the Confirmed Order without penalty only if such cancellation or rescheduling occurs at least twenty-four (24) hours before the scheduled service time. Rescheduling requests made less than twenty-four (24) hours before the scheduled service time may be accepted at the Service Provider's discretion.

Cancellations made less than twenty-four (24) hours before the scheduled service time, or cancellations occurring after the Service Provider has commenced preparation, mobilisation, outbound travel, arrival at the service location, or otherwise incurred time or costs, may result in a cancellation fee payable by the Customer.

Where the Customer has made any advance payment directly to the Service Provider outside the Platform, the Service Provider acknowledges and agrees that any refund, retention, or forfeiture of such payment is a matter solely between the Service Provider and the Customer, and Baaza bears no responsibility or liability in respect thereof.

If, after Bid Acceptance, the Customer (i) fails to appear at the agreed time or location; (ii) denies or fails to provide reasonable access required to perform the Services; (iii) cancels after the Service Provider has commenced outbound travel or mobilisation; or (iv) ceases responding to reasonable communications required for performance of the Confirmed Order (each, a "No-Show"), the Confirmed Order shall be deemed completed. In the event of a No-Show, the Customer remains liable for the Order Amount in full, waives any right to a refund, credit, or price reduction, and any dispute regarding payment or performance shall be resolved directly between the Service Provider and the Customer.

A Service Provider may withdraw a Bid any time prior to Bid Acceptance, without penalty and without entitlement to any compensation.

Once a Bid has been accepted and a Confirmed Order is formed, the Service Provider shall not cancel the Confirmed Order.

Where a Service Provider cancels a Confirmed Order, or repeatedly cancels Confirmed Orders, Baaza may apply penalties including (without limitation):

You are solely responsible, at your own cost, for maintaining appropriate and sufficient insurance coverage required for the lawful performance of the Services.

Such insurance must include, to the extent applicable to your operations:

The scope, limits, and terms of such insurance must be commercially reasonable and consistent with industry standards for licensed Service Providers operating in the United Arab Emirates. The required insurance shall be appropriate to the nature of the Services provided by the Service Provider.

Baaza may request evidence of insurance coverage for verification or onboarding purposes. Any such request does not constitute approval, endorsement, certification, or assessment of the adequacy of the insurance, which remains your sole responsibility at all times.

You are fully and exclusively responsible for any loss of, or damage to, Customer property arising out of or in connection with the Services, including as a result of negligence, improper handling, inadequate packing, failure to follow agreed instructions, or acts or omissions of your personnel or subcontractors.

All claims, complaints, or disputes relating to property damage, loss, delay, or service quality are handled directly between you and the Customer. You agree to address such claims promptly, professionally, and in good faith.

Baaza does not assess, adjudicate, settle, or assume responsibility for Customer claims. Any assistance provided by Baaza is limited to facilitating communication and does not create any obligation, duty, or liability on Baaza.

You agree to defend, indemnify, and hold harmless Baaza, its Affiliates, and their respective directors, officers, employees, agents, and contractors from and against any and all claims, demands, actions, losses, damages, liabilities, penalties, fines, costs, and expenses (including reasonable legal fees) arising out of or related to:

This indemnity survives termination or expiry of this Agreement.

Baaza does not itself provide the respective Services, does not act as a carrier, freight forwarder, mover, or agent for either party, and does not control the Service Providers' performance.

Service Providers act as independent contractors and remain solely responsible for their acts and omissions, including any loss of or damage to property, personal injury, or death arising out of or in connection with the performance of the Services.

Baaza shall not be liable for any loss, damage, injury, or death caused by the acts or omissions of a Service Provider, its personnel, or subcontractors, except to the extent such liability arises directly from Baaza's own breach of this Agreement or applicable law.

Baaza is not a party to the contract entered into between the Service Provider and the Customer and assumes no responsibility for obligations arising from that relationship.

To the extent that you process personal data in connection with the Services, Baaza acts as the data controller and you act as a data processor, as those terms are defined under applicable data protection laws, including the EU General Data Protection Regulation (EU) 2016/679 (GDPR), where applicable. You shall:

You acknowledge that the collection and use of personal data through the Platform are further governed by Baaza's Privacy Policy and Cookie Policy, which form an integral part of the contractual framework governing use of the Platform.

Baaza reserves the right to require execution of a separate data processing addendum where required by applicable law.

For the purposes of this Agreement, "Confidential Information" means any non-public information disclosed by or on behalf of Baaza to the Service Provider, whether in written, electronic, oral, or other form, that relates to Baaza, the Platform, its technology, systems, pricing, customers, commercial arrangements, policies, analytics, documentation, or business operations, and that is designated as confidential or would reasonably be understood to be confidential by its nature. You shall:

Confidential Information does not include information that: (i) is or becomes publicly available through no breach of this Agreement; (ii) was lawfully known to you prior to disclosure by Baaza; or (iii) is independently developed by you without reference to Confidential Information.

You may disclose Confidential Information where required by applicable law or a competent authority, provided that, where legally permitted, you give Baaza prompt notice of such requirement.

Upon termination or expiry of this Agreement, you shall promptly return or permanently delete all Confidential Information in your possession or control, except where retention is required by applicable law.

This Clause survives termination or expiry of this Agreement.

All intellectual property rights in and to the Platform, including its software, design, content, features, functionality, and Baaza's trade names, trademarks, logos, and brand elements (collectively, the Baaza Marks), are owned by or licensed to Baaza.

Subject to compliance with this Agreement, Baaza grants you a limited, non-exclusive, non-transferable, revocable licence to use the Baaza Marks solely for the purpose of identifying yourself as a Service Provider for your respective Services listed on the Platform.

You shall:

All goodwill arising from use of the Baaza Marks inures exclusively to Baaza.

You grant Baaza and its Affiliates a non-exclusive, worldwide, royalty-free, revocable licence to use your trade name, logo, and trademarks (the "Service Provider Marks") solely for the purpose of:

Baaza shall not materially alter the Service Provider Marks, except as reasonably required for formatting or display, and shall cease use of the Service Provider Marks upon termination of this Agreement, except where continued use is required for archival, legal, or regulatory purposes.

You are responsible for maintaining the confidentiality and security of all usernames, passwords, access keys, and other credentials associated with your Platform account, as well as for all activities conducted through your account.

You must notify Baaza promptly upon becoming aware of any actual or suspected unauthorised access to or use of your account. Baaza may, at its discretion, suspend, restrict, or revoke access to the Platform where it reasonably believes that account security has been compromised or that unauthorised use has occurred.

Baaza shall not be liable for any loss or damage arising from unauthorised access to your account, except to the extent such loss results directly from Baaza's own breach of this Agreement or applicable law.

The Platform is provided on an "as available" basis. Baaza does not guarantee that the Platform will be uninterrupted, timely, secure, or error-free.

Baaza may, from time to time, carry out maintenance, upgrades, updates, security measures, or other modifications to the Platform, and may temporarily suspend or restrict access to all or part of the Platform for operational, technical, or security reasons.

To the extent permitted by applicable law, Baaza shall not be liable for any loss, damage, or inconvenience incurred as a result of Platform unavailability, suspension, or modification, provided that such unavailability does not arise from Baaza's wilful misconduct or material breach of this Agreement.

Following completion of a Confirmed Order, Customers may submit ratings and written reviews relating to your Services through the Platform. Reviews and ratings are final and cannot be edited or deleted.

Baaza may, at its discretion, monitor and moderate reviews and ratings. Where Baaza reasonably determines that reviews or ratings indicate poor service quality, repeated Customer complaints, or conduct that may harm Customers, the Platform, or Baaza's reputation, Baaza may suspend or restrict the Service Provider's account, listings, or access to the Platform, in whole or in part, without prior notice and without liability.

You shall not manipulate, influence, suppress, or retaliate in relation to any review or rating.

Reviews and ratings are user-generated content submitted by Customers. Baaza does not verify or endorse them and assumes no liability for their content, except as required by applicable law.

This Agreement commences on the date you first register for or access a Baaza account and continues until terminated in accordance with this Clause 13.

Baaza may suspend, restrict, or terminate your access to the Platform, in whole or in part, with immediate effect and upon notice, if: (a) you breach this Agreement or any incorporated policy; (b) you violate applicable laws or regulatory requirements; (c) your conduct reasonably threatens Customer safety, trust, or experience; (d) your actions or omissions expose Baaza to legal, regulatory, or reputational risk; or (e) Baaza reasonably believes that continued access to the Platform may result in harm to Customers, third parties, or Baaza. Baaza may also terminate this Agreement without cause by providing thirty (30) days' written notice to you.

You may terminate this Agreement without cause by providing thirty (30) days' written notice to Baaza.

During the notice period, you must:

Baaza may, at its discretion, waive all or part of the notice period where it determines that an earlier termination will not adversely affect Customers or Platform operations.

Upon termination or expiry of this Agreement, for any reason: (a) you shall immediately cease using the Platform and accessing your Baaza account, except to complete any permitted wind-down activities approved by Baaza; (b) you shall remove any references to Baaza, the Platform, and the Baaza Marks from your websites, materials, and communications; (c) you shall promptly return or permanently delete any Confidential Information or personal data in your possession, except where retention is required by applicable law; and (d) all licences granted to you under this Agreement shall automatically terminate.

The provisions of this Agreement which by their nature or express wording are intended to survive termination shall survive, including without limitation clauses relating to indemnity, limitation of liability, intellectual property, data protection, confidentiality, and non-solicitation.

The parties hereto are independent contractors. Nothing in this Agreement creates, or shall be deemed to create, any partnership, joint venture, agency, fiduciary, or employer–employee relationship between Baaza and the Service Provider. You have no authority to bind Baaza, represent Baaza, or incur any obligation, liability, or commitment on Baaza's behalf, whether expressly or by implication.

You may not assign, transfer, novate, or otherwise dispose of this Agreement or any of your rights or obligations under it without Baaza's prior written consent. Baaza may assign or transfer this Agreement, in whole or in part, to an Affiliate or in connection with a merger, reorganisation, sale of assets, or similar corporate transaction, upon notice to you.

This Agreement, together with any documents or policies incorporated by reference, constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior or contemporaneous agreements, representations, or understandings, whether written or oral. Baaza may amend or update this Agreement from time to time by publishing revised terms on the Platform and providing notice to you. Any such amendments shall become effective on the date specified in the notice or, if no date is specified, upon publication. Your continued access to or use of the Platform after such notice constitutes acceptance of the amended Agreement.

If any provision of this Agreement is held by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, such provision shall be severed and, to the extent possible, replaced with a valid and enforceable provision that most closely reflects the parties' original commercial intent, and the remaining provisions shall continue in full force and effect.

Any failure or delay by Baaza in exercising or enforcing any right, remedy, or provision under this Agreement shall not operate as a waiver of that right, remedy, or provision, nor shall it prevent Baaza from exercising any such right or remedy at a later time.

Any notice or other communication to be made under or in connection with this Agreement (each a Notice) shall be made in writing and in the English language. Any communication to be made between the Parties under or in connection with this Agreement shall be made by email to the email address associated with the recipient's Baaza account. Notices shall be deemed received on the date of transmission, provided that no delivery failure notice is received. You are responsible for ensuring that your contact details in your Baaza account remain accurate and up to date. Baaza shall not be responsible for any failure to receive notices resulting from outdated or incorrect contact information.

This Agreement may be executed in any number of counterparts, each of which shall be deemed an original, and all of which together shall constitute one and the same agreement.